Conditions of Use

Terms and Conditions of Use Agreement

TO ORDER ITEMS

ORDER VIA THE WEB

Items can now be ordered via this website using the shopping basket.   Choose the quantity you require in the box below the item and then click the 'add to basket' button. If there is a multiple choice, eg. size or colour make sure you choose the correct size, colour before clicking  'add to basket' .  You will then receive a confirmation email that your order has been successful .  If we have any queries, delivery etc, or if an item is out of stock we will contact you either by email or phone.

PLEASE NOTE - Our Furniture, Soft Furnishings and Noticeboard Sections and a few other items are 'call order line only' because we will need to discuss details with you.
All card payments go through the secure PROTX site.  We accept all major credit/debit cards (except American Express) and PayPal.  If you wish to pay by cheque  please call our order line on  020 8660 3527 and you can order over the phone and then send a cheque made payable to Country Cream  by post to Northfield House, 49 Hayes Lane, Kenley, Surrey, CR8 5LF. Please note we have to wait 7 banking days for the cheque to clear before goods can be sent. You can also order by phone and pay by card or send in the order form from the back of our catalogue.

OR PHONE ORDER LINE (Open 10am - 6pm Mon-Fri)         020 8660 3527 

OR EMAIL karole@countrycream.co.uk

OR FAX 020 8763 1902

OR POST - Northfield House, 49 Hayes Lane, Kenley, Surrey, CR8 5LF .

(If using email, fax or post please don't forget to give a daytime phone number so that we can contact you for details)

OUR NORMAL OFFICE HOURS**

10am - 6pm, Monday to Friday.
An answer phone operates outside these hours. If you would like a catalogue leave your name and address or if you leave your number we will call you back on the next working day.  Please bear in mind we are a small family run business and we do not have a call centre - we answer the phone ourselves and can therefore give you our personal attention. 

DELIVERY TIMES

Please allow 28 days on small made to order items or out of stock items.  Items in stock will be despatched within 3/4 days.  Furniture items made to order can take approx 5 weeks depending on our painting queue - we do everything in strict rotation. If you are paying by cheque we have to wait 7 banking days for the cheque to clear so your order will not bedespatched for approx 2 weeks.  We are a family run business with a small dedicated team working on your order and our standard is high and consistent with each item although small differences may occur as they are all individually made so we hope you will bear with us on our delivery times.

POST AND PACKING CHARGES ARE AS FOLLOWS

Because we all hate paying p&p we have tried to make our delivery charges as fair as possible.  Therefore we have the following structure. We do not hide our delivery charges in the cost of the product and we do not make any profit on our delivery charges.  Although it is done by value it is also calculated by weight and is always at cost. In fact on some heavier consignments sent by post we actually loose money because we will not charge more than quoted below! (except on furniture which is quoted separately)

MAINLAND, NORTHERN IRELAND AND HIGHLANDS
Order value up to £13.50 - £2.50
Order value £13.51-£40.00 - £4.95
Order value £40.01 and over - £6.50
Next Day delivery (order by phone before 1.00pm) £9.50
Furniture Items - priced individually, based on weight.

Timed AM. delivery can be arranged – we will give you a quote.

At the time of ordering (by phone) you will be informed if your consignment will arrive by courier. If ordered via the web we will call or email you.  In this case you will be given a choice of day (Mon-Fri only) A signature will be required so please give a delivery address where somebody will be present during the day. Alternatively we can send to a different address or leave the order in a secure place or with a neighbour. We cannot guarantee the time of day.  Usually consignments arrive in the morning but it can be as late as 6.00pm especially at holiday times such as Christmas.

WORLDWIDE, BFPO, CHANNEL ISLANDS and ROI
As this will be based on weight we will weigh the order and give you a quote for delivery before despatching therefore you will need to order by phone.   We will endeavour to obtain the best possible quote.

REQUEST A CATALOGUE

Phone               020 8660 3527        or email your address to karole@countrycream.co.uk.   We will never sell our mailing list to anyone else - it is for our use ONLY!!

CATALOGUES ABROAD
I'm sorry but due to postage costs we have to charge £1.50 EUROPE and £2.50 REST OF WORLD to send catalogues abroad. We can send products internationally  but you must order by phone or email - a delivery quote will be given before despatch and before payment.

REQUEST SAMPLES
If you wish to order a swatch of fabric or a paint colour chip, please telephone us on               020 8660 3527        or email with your address.

OUR GUARANTEE
Customer satisfaction is important to us and we hope that you will be happy with your purchase.  If you are not satisfied you can return items to us within 7 days, unused and in original packaging, for an exchange or refund.  Return postage costs will only be refunded if the item is faulty.  Items made to your own specifications cannot be refunded.  Fabric can only be returned in quantities of 2m or more. Our guarantee is in addition to your statutory rights.

ADDRES FOR RETURNS. 
Northfield House
49 Hayes Lane
Kenley
Surrey
CR8 5LF .

PLEASE NOTE
All our sizes are approximate.

Much of our range is hand made so two similar items may not be identical.

We recommend that soft furnishings with trimmings be dry cleaned.

We have taken care to ensure that the colours shown on our site are as close as possible to the original item but cannot guarantee an exact match.

PLEASE READ THE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE.

We maintain this web site as a service to our customers, and by using our site you are agreeing to comply with and be bound by the following terms of use. Please review the following terms and conditions carefully, and check them periodically for changes. If you do not agree to the terms and conditions, you should not review information or obtain goods, services or products from this site.

PLEASE NOTE: YOU MUST BE 18 YEARS OLD OR OLDER AND A U.K. RESIDENT IN ORDER TO PARTICIPATE ON OUR SITE.

1. Acceptance of Agreement.
   You agree to the terms and conditions outlined in this Terms and Conditions of use Agreement ("Agreement") with respect to our site (the "Site"). This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended by us at any time and from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.
    
2. Copyright.
   The content, organisation, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, registered trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site, except as allowed by Section 4, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials.
    
3. Fraud:
   By becoming a member, you confirm that the information provided in this form is true and that you agree to abide by the Terms and Conditions of use of this site. Please note that your membership can be cancelled without notice if it is determined that false or misleading information has been provided, the Terms and Conditions of use have been violated, or other abuses have occurred as determined by “Country Cream” in its sole discretion. If membership has been revoked, “Country Cream” reserves the right to refuse application or readmission to the membership program.
    
4. Limited Right to Use.
   The viewing, printing or downloading of any content, graphic, form or document from the Site grants you only a limited, nonexclusive license for use solely by you for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works or other use. No part of any content, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your personal use (but not for resale or redistribution).
    
5. Editing, Deleting and Modification.
   We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Site, including this Agreement, without further notice to users of the Site.
    
6. Indemnification. You agree to indemnify, defend and hold us and our partners, attorneys, staff and affiliates (collectively, "Affiliated Parties") harmless from any liability, loss, claim and expense, including reasonable attorney's fees, related to your violation of this Agreement or use of the Site.
    
7. Nontransferable.
   Your right to use the Site is not transferable. Any password or right given to you to obtain information or documents is not transferable and may only be used by you.
    
8. Disclaimer.
   THE INFORMATION FROM OR THROUGH THE SITE ARE PROVIDED "AS-IS," "AS AVAILABLE," AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). THE INFORMATION AND SERVICES MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. WE AND OUR AFFILIATED PARTIES HAVE NO LIABILITY WHATSOEVER FOR YOUR USE OF ANY INFORMATION OR SERVICE. IN PARTICULAR, BUT NOT AS A LIMITATION, WE AND OUR AFFILIATED PARTIES ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE NEGATION OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN US. THIS SITE AND THE INFORMATION WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH THE SITE SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT.
    
9. Limits.
   All responsibility or liability for any damages caused by viruses contained within the electronic file containing the form or document is disclaimed. WE WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND THAT MAY RESULT FROM USE OF OR INABILITY TO USE OUR SITE. Our maximum liability to you under all circumstances will be equal to the purchase price you pay for any goods, services or information.
    
10. Use of Information.
    We reserve the right, and you authorise us, to the use and assignment of all information regarding Site uses by you and all information provided by you in any manner consistent with our Privacy Policy.
     
11. Third-Party Services.
    We allow access to or advertise third-party merchant sites ("Merchants") from which you may purchase or otherwise obtain certain goods or services. You understand that we do not operate or control the products or services offered by Merchants. Merchants are responsible for all aspects of order processing, fulfillment, billing and customer service. We are not a party to the transactions entered into between you and Merchants. YOU AGREE THAT USE OF SUCH MERCHANTS IS AT YOUR SOLE RISK AND IS WITHOUT WARRANTIES OF ANY KIND BY US, EXPRESSED, IMPLIED OR OTHERWISE INCLUDING WARRANTIES OF TITLE, FITNESS FOR PURPOSE, MERCHANTABILITY OR NON-INFRINGEMENT UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY DAMAGES ARISING FROM THE TRANSACTIONS BETWEEN YOU AND MERCHANTS OR FOR ANY INFORMATION APPEARING ON MERCHANT SITES OR ANY OTHER SITE LINKED TO OUR SITE.
     
12. Third-Party Merchant Policies.
    All rules, policies (including privacy policies) and operating procedures of Merchants will apply to you while on such sites. We are not responsible for information provided by you to Merchants. We and the Merchants are independent contractors and neither party has authority to make any representations or commitments on behalf of the other.
     
13. Privacy Policy.
    Our Privacy Policy may change from time to time, is a part of this Agreement. Click here to view our privacy policy.
     
14. Payments.
    You represent and warrant that if you are purchasing something from us or from our Merchants that (i) any credit card information you supply is true, correct and complete, (i) charges incurred by you will be honored by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any delivery fees and applicable taxes.
     
15. Securities Laws.
    This Site may include statements concerning our operations, prospects, strategies, financial condition, future economic performance and demand for our products or services, as well as our intentions, plans and objectives, that are forward-looking statements. These statements are based upon a number of assumptions and estimates which are subject to significant uncertainties, many of which are beyond our control. When used on our Site, words like "anticipates," "expects," "believes," "estimates," "seeks," "plans," "intends" and similar expressions are intended to identify forward-looking statements designed to fall within securities law safe harbors for forward-looking statements. The Site and the information contained herein does not constitute an offer or a solicitation of an offer for sale of any securities. None of the information contained herein is intended to be, and shall not be deemed to be, incorporated into any of our securities-related filings or documents.
     
16. Links to Other Web Sites.
    The Site contains links to other Web sites. We are not responsible for the content, accuracy or opinions express in such Web sites, and such Web sites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked Web site on our Site does not imply approval or endorsement of the linked Web site by us. If you decide to leave our Site and access these third-party sites, you do so at your own risk.
     
17. Submissions.
    All suggestions, ideas, notes, concepts and other information you may from time to time send to us (collectively, "Submissions") shall be deemed and shall remain our sole property and shall not be subject to any obligation of confidence on our part. Without limiting the foregoing, we shall be deemed to own all known and hereafter existing rights of every kind and nature regarding the Submissions and shall be entitled to unrestricted use of the Submissions for any purpose, without compensation to the provider of the Submissions.
     
18. Lapsed Accounts:
    In order to keep “Country Cream” membership roster current, if a Member does not access his or her account for a period of “365” days or more, “Country Cream” may, in its sole discretion, terminate such Member's account. “Country Cream” will endeavor to notify a Member of “Country Cream” intent to terminate such Member's account by notice to such Member's provided email address at least “28” days prior to deactivation. If the Member fails to respond to such email notice within “28” days after the day it is sent by “Country Cream”, such Member's account will be terminated as noted above. Therefore, “Country Cream” strongly recommends that all Members keep their accounts and contact data current and in use. While “Country Cream” desires to prevent active accounts from being terminated prematurely, “Country Cream” has no obligation to maintain accounts that appear to “Country Cream” to have been abandoned. Each Member agrees that failure to access his or her account for “365” days or more conclusively indicates that such Member's account has been abandoned and that the account may therefore be terminated.
     
19. Verify Members' Address:
    “Country Cream” reserves the right to contact a Member via email to verify the accuracy of account information (including the Member's correct name and address) that is needed to provide the Member with the information he or she requested from “Country Cream”.